Discussion:
the dns service cannot open active directory
(too old to reply)
Pedro Ferreira aka Dundee
2005-01-19 14:52:25 UTC
Permalink
Is there anyway that force the configuration of the dns service after
dcpromo?
I made dcpromo on sbs2k3 to add the box as a dc of 2000 domain but only
after, according with the instructions that i had here, i installed the
dns service.
The problem is that i can't configure the dns service cause the options
are disabled and the system continue with errors like the dns service
that cannot open active directory.
The file replication service that can not find the rpc server and the
IIS that does not start.

Can someone help me?

Pedro Ferreira
Marina Roos [SBS-MVP]
2005-01-21 02:38:00 UTC
Permalink
Hi Pedro,

You dcpromod the SBS to join it another domain? You can't do that this way.
--
Regards,

Marina
Microsoft SBS-MVP
One of the Magical M&M's
Post by Pedro Ferreira aka Dundee
Is there anyway that force the configuration of the dns service after
dcpromo?
I made dcpromo on sbs2k3 to add the box as a dc of 2000 domain but only
after, according with the instructions that i had here, i installed the
dns service.
The problem is that i can't configure the dns service cause the options
are disabled and the system continue with errors like the dns service
that cannot open active directory.
The file replication service that can not find the rpc server and the
IIS that does not start.
Can someone help me?
Pedro Ferreira
Bill Peng [MSFT]
2005-01-21 05:39:30 UTC
Permalink
Hi Pedro,

I'm afraid that Marina is correct that we do not recommend you to make the
SBS 2003 machine as an additional domain controller of a Windows 2000
domain.

However, if you prefer to do so, I'd like to provide you with the following
info for your reference.

[Warning] The above steps are just for your reference and we do not
recommend you to make the SBS 2003 machine as an additional DC.

The following conditions must be true after you install the new SBS 2003
computer in an existing domain or the new SBS 2003 computer may display
warnings and shut down periodically:

- The new SBS 2003 computer must be a domain controller that is installed
on the root of the domain.
- The new SBS 2003 computer must hold all the Flexible Single Master
Operation (FSMO) roles.
- The new SBS 2003 computer must be a global catalog server and must be the
licensing server.
- There must not be any existing domain trusts or child domains.
- Only one SBS server can exist on the domain. If SBS 2003 is installed, no
other SBS 2003 or 2000 server can be installed on the same domain.

Failure to meet these conditions may cause the SBS 2003 server to shut down.

MORE INFORMATION
================
To install a SBS 2003 computer in an existing Active Directory domain,
follow these steps:

1. On a Windows 2000 domain, you must prepare Active Directory before you
install the SBS 2003 computer in the domain.

Please refer to:
Cannot Promote a Windows Server 2003 Domain Controller into a Windows 2000
Forest
http://support.microsoft.com/default.aspx?scid=kb;en-us;278875

2. Start the installation of SBS 2003 by inserting CD 1 into the CD or DVD
drive.

3. When the operating system is installed and the computer restarts and
continues with the integrated Setup program, click "Cancel" to stop the
integrated Setup program. Note You must cancel the integrated Setup program
at this point. If you continue with the integrated Setup, you cannot join
the SBS 2003 computer to the existing domain.

4. On the SBS 2003 computer, configure a static IP address on the network
card and make sure to configure DNS to include the existing server that
hosts the Active Directory zone.

[Note] You can ping other computers on the network by using their Fully
Qualified Domain Names (FQDNs) after you complete this procedure.

5. Run the Dcpromo.exe program on the SBS 2003 computer to join the
existing domain.

[Note] Do not create a new forest and do not create a child domain.

a. Click "Start", click "Run", type "dcpromo" (without the quotation
marks), and then click "OK".
b. Click "Next" two times.
c. Click "Additional Domain Controller for an existing domain", and then
click "Next".
d. Enter the credentials for the domain administrator account, and then
click "Next".
e. In the "Domain name" area, type the FQDN for the Active Directory domain
namespace that you want to join, and then click "Next". For example, type
"contoso.local". If you are not sure of the FQDN, you can click "Browse" to
select the correct domain.
f. Click "Next" to accept the default locations for the Database and Log
folders.
g. Click "Next" to accept the default locations for the shared system
volume.

[Note] If you have to change the location of the shared system volume, you
must select an NTFS file system volume.

h. Type the Directory Services Restore Mode administrator password, and
then click "Next".

[Note] This is the password that you would use in Directory Services
Restore Mode or when you use Recovery Console.

i. On the Summary screen, click "Next" to start the Dcpromo.exe program.
This process may take several minutes.
j. Click "Finish" to complete the Dcpromo.exe program, and then click
"Restart Now".
k. Log on to the computer after it restarts and confirm that the computer
has been successfully promoted to a domain controller. To do this, click
"Start", click "Run", type "cmd" (without the quotation marks), and then
click "OK".
l. At the command prompt, type "gettype" (without the quotation marks), and
then press ENTER. The output should read as follows:

Host Name: <ServerName>
Name: Windows Server 2003 for Small Business Server

Version: 5.2 Build 3790
Role: Domain Controller
Components: Not Installed

6. Install the DNS server service.
To do this, follow these steps:

a. Click "Start", point to "Control Panel", and then click "Add/Remove
Programs".
b. Click "Add/Remove Windows Components".
c. In the "Windows Components" list, double-click "Networking Services".
d. Click to select the "Domain Name System (DNS)" check box, and then click
"OK".
e. Click "Next", and then click "Finish".

For additional information about how to configure a DNS server, visit the
following Microsoft Web site:
http://www.microsoft.com/resources/documentation/windowsserv/2003/standard/p
roddocs/en-us/dns_server_role.asp

7. Promote the SBS 2003 computer to a global catalog server. To do this,
follow these steps:

a. Click "Start", point to "Administrative Tools", and then click "Active
Directory Sites and Services".
b. Expand "Sites", expand "Default-First-Site-Name", expand "Servers",
expand your SBS 2003 computer, right-click "NTDS Settings", and then click
"Properties".
c. Click the "General" tab, click to select the "Global catalog" check box
to assign the role of global catalog to this computer, and then click "OK".
d. Restart the computer.

[Note] Wait for the account and the schema information to replicate to the
new global catalog server. Wait for event 1119 or event 1869 to be logged
in the Directory Services event log with a description that states that the
computer is now advertising itself as a global catalog server.

8. After the new computer is successfully promoted to a global catalog
server, remove any other global catalog servers in the domain. To do this,
follow these steps:

a. Click "Start", point to "Administrative Tools", and then click "Active
Directory Sites and Services".
b. In the console pane, expand "Sites", and then expand
"Default-First-Site-Name".
c. Expand "Servers", expand any computers other than your SBS 2003
computer, right-click "NTDS Settings", and then click "Properties".

[Note] You may have to repeat this step more than one time if more than one
computer is listed, other than the SBS 2003 computer.

d. On the "General" tab, click to clear the "Global catalog" check box to
assign the role of global catalog to this computer, and then click "OK".

[Note] If the "Global catalog" check box is not selected, go to step 8.

e. Restart any computers where you removed the global catalog server role.

[Note] Wait for the account and the schema information to replicate to the
new global catalog server.

9. Transfer the FSMO roles to the SBS 2003 computer. To do this, please
refer to:

How To View and Transfer FSMO Roles in Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;324801

10. Move the site licensing server to the SBS 2003 computer. To do this:

a. On the SBS 2003 computer, click "Start", point to "Administrative
Tools", and then click "Active Directory Sites and Services".
b. Expand "Sites", and then click "Default-First-Site-Name".
c. Right-click "Licensing Site Settings", and then click "Properties".
d. Click "Change", type the name of the new SBS 2003 computer in the "Enter
the object name to select" area, and then click "OK".
e. Click "OK" to close the "Licensing Site Settings Properties" dialog box.

Please refer to:
Licensing in Windows 2000 and in Windows Server 2003 and differences with
Windows NT 4.0
http://support.microsoft.com/default.aspx?scid=kb;en-us;273475

11. Wait for the new Active Directory objects to replicate to the SBS 2003
computer. The time this takes depends on the Active Directory size and on
network performance. You can view the Directory Service event log to verify
that replication has completed successfully. The SBS 2003 integrated Setup
program may not continue if replication has not completed or if replication
has failed.

To test replication, you can create a new test user on a domain controller
and after several minutes confirm the object has been replicated to the SBS
2003 computer. You can also force replication from a domain controller. To
do this:

a. On the SBS 2003 computer, click "Start", point to "Administrative
Tools", and then click "Active Directory Sites and Services".
b. In the left pane, expand "Default-First-Site-Name", expand "Servers",
and then expand the domain controller that you want to replicate from.
c. Click "NTDS Settings". One or more objects are listed in the right pane.
One of those objects is a link to the domain controller you want to
replicate from. To see the "friendly" name of the object, right-click the
object and view the name. Right-click the domain controller object, and
then click "Replicate Now". The replication is performed immediately.

12. Change the DNS settings on all domain controllers to point to the new
SBS 2003 computer as the primary DNS server. To do this, follow these steps.

[Note] Follow these steps on all domain controllers in the Active
Directory, including the SBS 2003 computer.

a. Click "Start", point to "Control Panel", point to "Network Connections",
right-click the internal network connection, and then click "Properties".
b. Click to select "Internet Protocol (TCP/IP)", and then click
"Properties".
c. Change the preferred DNS server. Type the IP address of the SBS 2003
computer as the preferred DNS server. Also, make this change on the SBS
2003 computer.

[Note] The alternative DNS server can point to the previous preferred DNS
server as long as it is a server that hosts the Active Directory zone.

13. On the SBS 2003 computer, insert the SBS 2003 CD 1 into the CD or DVD
drive and continue with the integrated Setup of SBS 2003 and its components.

14. If you already have Microsoft Exchange Server installed in the
organization, the integrated Setup installs Exchange Server into the
existing organization. If you already have an Exchange 2003 Server or an
Exchange 2000 Server in your organization, and you plan to retire that
Exchange Server, you can move the mailboxes and public folders to the new
Exchange 2003 Server before you retire the old Exchange Server. To do this:

a. On the existing Exchange Server in the organization, open Exchange
System Manager. To do this, click "Start", point to "All Programs", point
to "Microsoft Exchange", and then click "System Manager".
b. At the top of the tree in the left pane, right-click the <Organization
Name (Exchange)> icon, and then click "Properties".
c. Click to select the "Display administrative groups" check box, click to
select the "Display routing groups" check box, and then click "OK".
d. Expand the "Recipients" container, and then click "Recipient Update
Services".
e. Double-click each entry, and then enter the name of the new Exchange
Server that is running on the SBS 2003 computer in the "Exchange server"
area.
f. Expand "Administrative Groups", expand "<Administrative Group Name>",
expand "Routing Groups", and then expand "First Routing Group".
g. Click "Connectors", right-click your SMTP connector if it is present,
change the server that is listed in the "Local bridgeheads" area to the new
SBS 2003 computer, and then click "OK".
h. In the left pane, under "First Routing Group", click "Members".
i. In the right pane, right-click the new SBS 2003 computer, and then click
"Set as Master".
j. In the left pane, expand "Administrative Groups", expand
"<Administrative Group Name>", expand "Servers", and then expand the
Exchange Server that existed before you added the new Exchange Server on
the SBS 2003 computer.
k. Expand "First Storage Group", expand "Mailbox Store", and then click
"Mailboxes".
l. Select all the mailboxes, right-click the mailboxes, and then click
"Exchange Tasks".
m. In the Exchange Task Wizard, click "Move Mailbox", and then click "Next".
n. Click to select the new SBS 2003 computer in the "Server" list, and then
click "Next".
o. Specify how you want the Move Mailbox procedure to handle corrupted
messages, and then click "Next" two times to re-home all the mailboxes to
the new SBS 2003 computer.

[Note] This procedure also re-homes the public folders to the new SBS 2003
computer.

p. Click "Finish".
q. As soon as replication is successful, remove Exchange Server from the
computer that is to be retired. If the computer that is to be retired is
also a domain controller, run the Dcpromo.exe program to remove this
computer from the domain before you physically retire it.

[Note] You must instruct all Exchange Server users to point to the new
Exchange Server.

Please refer to:

How to remove the first Exchange 2003 Server computer from the
administrative group
http://support.microsoft.com/default.aspx?scid=kb;en-us;822931

If a domain controller is physically removed and the Active Directory
Installation Wizard (Dcpromo.exe) is not run first to demote the domain
controller to a member server, the computer object still exists as a domain
controller in Active Directory. The previous computer object must be
removed from Active Directory.

For additional information about how to manually remove the configuration
data for the domain controller from Active Directory, please refer to:

How to remove data in Active Directory after an unsuccessful domain
controller demotion
http://support.microsoft.com/default.aspx?scid=kb;en-us;216498

[Note] Before you physically retire any domain controller on the network,
make sure you demote the domain controller by using the Dcpromo.exe program.

I hope the above info helps.

Have a nice day!

Bill Peng
MCSE 2000, MCDBA
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
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Is there anyway that force the configuration of the dns service after
dcpromo?
I made dcpromo on sbs2k3 to add the box as a dc of 2000 domain but only
after, according with the instructions that i had here, i installed the
dns service.
The problem is that i can't configure the dns service cause the options
are disabled and the system continue with errors like the dns service
that cannot open active directory.
The file replication service that can not find the rpc server and the
IIS that does not start.
Can someone help me?
Pedro Ferreira
SuperGumby [SBS MVP]
2005-01-21 07:15:46 UTC
Permalink
Bill, that is as complete a list, and very good instruction, as I have ever
seen. Thank you.

I believe I smacked you 'round the head a few weeks ago for something silly,
please be advised that you have here shown a better understanding of both
the product (SBS) and people's needs than I would have credited you for. MY
MISTAKE.
Post by Marina Roos [SBS-MVP]
Hi Pedro,
I'm afraid that Marina is correct that we do not recommend you to make the
SBS 2003 machine as an additional domain controller of a Windows 2000
domain.
However, if you prefer to do so, I'd like to provide you with the following
info for your reference.
Bill Peng [MSFT]
2005-01-21 10:04:16 UTC
Permalink
Hi SuperGumby,

You're welcome!

Let's work together and go the technical road ahead.

Have a nice day!

Bill Peng
MCSE 2000, MCDBA
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
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Subject: Re: the dns service cannot open active directory
Date: Fri, 21 Jan 2005 18:15:46 +1100
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Bill, that is as complete a list, and very good instruction, as I have ever
seen. Thank you.
I believe I smacked you 'round the head a few weeks ago for something silly,
please be advised that you have here shown a better understanding of both
the product (SBS) and people's needs than I would have credited you for. MY
MISTAKE.
Post by Marina Roos [SBS-MVP]
Hi Pedro,
I'm afraid that Marina is correct that we do not recommend you to make the
SBS 2003 machine as an additional domain controller of a Windows 2000
domain.
However, if you prefer to do so, I'd like to provide you with the following
info for your reference.
Pedro Ferreira aka Dundee
2005-01-21 08:41:46 UTC
Permalink
Post by Pedro Ferreira aka Dundee
Is there anyway that force the configuration of the dns service after
dcpromo?
I made dcpromo on sbs2k3 to add the box as a dc of 2000 domain but only
after, according with the instructions that i had here, i installed the
dns service.
The problem is that i can't configure the dns service cause the options
are disabled and the system continue with errors like the dns service
that cannot open active directory.
The file replication service that can not find the rpc server and the
IIS that does not start.
Can someone help me?
Pedro Ferreira
Can anyone help me?
I still stuck in this situation and i can't get pass through it.
The company where i work don't authorize the swing it!kit aquisition.

:(

Pedro Ferreira
Bill Peng [MSFT]
2005-01-21 10:08:10 UTC
Permalink
Hi Pedro,

Thanks for the update.

Please understand that it is not recommended to join the SBS 2k3 server to
the Windows 2000 domain. (Even if you successfully joined it as a member
server, it will be shutdown after 14 days.)

It seems that your SBS server is not holding any service and I recommend
you to try reintall it and check whether the issue persists.

If the problem cannot be resolved, please contact PSS support professional
to continue troubleshoot this issue.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.

http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

Have a nice day!

Bill Peng
MCSE 2000, MCDBA
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
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Post by Pedro Ferreira aka Dundee
Is there anyway that force the configuration of the dns service after
dcpromo?
I made dcpromo on sbs2k3 to add the box as a dc of 2000 domain but only
after, according with the instructions that i had here, i installed the
dns service.
The problem is that i can't configure the dns service cause the options
are disabled and the system continue with errors like the dns service
that cannot open active directory.
The file replication service that can not find the rpc server and the
IIS that does not start.
Can someone help me?
Pedro Ferreira
Can anyone help me?
I still stuck in this situation and i can't get pass through it.
The company where i work don't authorize the swing it!kit aquisition.
:(
Pedro Ferreira
Pedro Ferreira aka Dundee
2005-01-21 10:29:50 UTC
Permalink
Bill,
i do not want to add sbs as a member server, i want it to be the master
server and the 2000 to be the second, cause i think that's the only way
to put sbs working on the domain.
The problem is that i follow all the steps and when i do the dcpromo all
the times that i installed the system finish with errors. And when he
reboots is always related with the dns service.
Can you please me help me on any steps i am missing.
Should the dns service be installed before or after the dcpromo?

Regards
Pedro Ferreira
Post by Marina Roos [SBS-MVP]
Hi Pedro,
Thanks for the update.
Please understand that it is not recommended to join the SBS 2k3 server to
the Windows 2000 domain. (Even if you successfully joined it as a member
server, it will be shutdown after 14 days.)
It seems that your SBS server is not holding any service and I recommend
you to try reintall it and check whether the issue persists.
If the problem cannot be resolved, please contact PSS support professional
to continue troubleshoot this issue.
To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.
Have a nice day!
Bill Peng
MCSE 2000, MCDBA
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
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Date: Fri, 21 Jan 2005 08:41:46 +0000
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Post by Pedro Ferreira aka Dundee
Is there anyway that force the configuration of the dns service after
dcpromo?
I made dcpromo on sbs2k3 to add the box as a dc of 2000 domain but only
after, according with the instructions that i had here, i installed the
dns service.
The problem is that i can't configure the dns service cause the options
are disabled and the system continue with errors like the dns service
that cannot open active directory.
The file replication service that can not find the rpc server and the
IIS that does not start.
Can someone help me?
Pedro Ferreira
Can anyone help me?
I still stuck in this situation and i can't get pass through it.
The company where i work don't authorize the swing it!kit aquisition.
:(
Pedro Ferreira
Bill Peng [MSFT]
2005-01-24 04:48:32 UTC
Permalink
Hi Pedro,

Thank you for your update.

I understand that you want to upgrade the Windows 2000 domain to SBS 2003
domain and the problem happens when you DCPromo the SBS 2003 server.

At this point, it seems that general troubleshooting steps is not able to
solve the problem and further info should be gathered.

I recommend you to contact PSS support to collect MPS Report logs to them
and continue the troubleshooting steps (if reinstall SBS and DCPromo again
cannot solve the problem).

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.

http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

Sorry for the inconvenience and we look forward to working with you here
again.

Have a great week!
--
Bill Peng
MCSE 2000, MCDBA
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
Post by Pedro Ferreira aka Dundee
Bill,
i do not want to add sbs as a member server, i want it to be the master
server and the 2000 to be the second, cause i think that's the only way
to put sbs working on the domain.
The problem is that i follow all the steps and when i do the dcpromo all
the times that i installed the system finish with errors. And when he
reboots is always related with the dns service.
Can you please me help me on any steps i am missing.
Should the dns service be installed before or after the dcpromo?
Regards
Pedro Ferreira
Post by Marina Roos [SBS-MVP]
Hi Pedro,
Thanks for the update.
Please understand that it is not recommended to join the SBS 2k3 server to
the Windows 2000 domain. (Even if you successfully joined it as a member
server, it will be shutdown after 14 days.)
It seems that your SBS server is not holding any service and I recommend
you to try reintall it and check whether the issue persists.
If the problem cannot be resolved, please contact PSS support professional
to continue troubleshoot this issue.
To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.
Have a nice day!
Bill Peng
MCSE 2000, MCDBA
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
Date: Fri, 21 Jan 2005 08:41:46 +0000
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Subject: Re: the dns service cannot open active directory
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cpmsftngxa10.phx.gbl!TK2MSFTFEED02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12
Post by Pedro Ferreira aka Dundee
Post by Marina Roos [SBS-MVP]
phx.gbl
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Post by Pedro Ferreira aka Dundee
Is there anyway that force the configuration of the dns service after
dcpromo?
I made dcpromo on sbs2k3 to add the box as a dc of 2000 domain but only
after, according with the instructions that i had here, i installed the
dns service.
The problem is that i can't configure the dns service cause the options
are disabled and the system continue with errors like the dns service
that cannot open active directory.
The file replication service that can not find the rpc server and the
IIS that does not start.
Can someone help me?
Pedro Ferreira
Can anyone help me?
I still stuck in this situation and i can't get pass through it.
The company where i work don't authorize the swing it!kit aquisition.
:(
Pedro Ferreira
Steven Teiger
2005-01-19 15:54:44 UTC
Permalink
You cannot add SBS to an existing domain that way. SBS has to be the root of
the forest and the domain. The way to do that is to add "SBS" to the
existing domain using the CD1 of the installation and stopping it when you
effectively have a standalone 2K3 server.
You then add DNS service and run DCPROMO to join the existing domain. Then
you have to transfer the FSMO roles to what will be the SBS server and then
complete the SBS installation. This gets more compicated if you ever had
Exchange in your domain previously.

TIA
Steven Teiger [SBS-MVP]
Post by Pedro Ferreira aka Dundee
Is there anyway that force the configuration of the dns service after
dcpromo?
I made dcpromo on sbs2k3 to add the box as a dc of 2000 domain but only
after, according with the instructions that i had here, i installed the
dns service.
The problem is that i can't configure the dns service cause the options
are disabled and the system continue with errors like the dns service that
cannot open active directory.
The file replication service that can not find the rpc server and the IIS
that does not start.
Can someone help me?
Pedro Ferreira
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