Discussion:
HELP EXCHANGE IS DOWN
(too old to reply)
Mike
2008-06-09 18:17:08 UTC
Permalink
Ok,

Running SBS 2003 SP2 with exchange SP2

I couldn't log into the server locally or remotely and did a hard shut down.
Now the exchange is down.
Getting the following event id's : 9518, 454, 515 & 465

From what it looks like the logging/recovery failed and I guess its time to
restore from backup. Yes, I have a backup. Can someone point me to a good
solid procedure to restore the exchange correctly?

First thing I'm doing is creating a pst and savig it locally to everlyones
computer.

Just so its known, I had to move the exchange database friday night due to
lack of space on the OS partition where it was installed (I didn't setup
this server, someone before me did). But everything was fine, everyone was
getting email up until I did a hard reset this morning.

thanks in advance for anyones help
Mike
2008-06-09 19:30:51 UTC
Permalink
Ok, it gets worse. I now have no good backup to restore from. Thankfully, I
have a pst file for everyone. My only other option is to repair the
database. If anyone can point me to a good procedure on doing this, I would
be very appreciative. Please note, I've already started to backup the
corrupted database since I read somewhere you should do that before running
eseutil.exe.

Thank you all for taking the time to read this and for anyone's help. I'm in
a pretty good jam, please help anyone. Thanks so much.
Post by Mike
Ok,
Running SBS 2003 SP2 with exchange SP2
I couldn't log into the server locally or remotely and did a hard shut
down. Now the exchange is down.
Getting the following event id's : 9518, 454, 515 & 465
From what it looks like the logging/recovery failed and I guess its time
to restore from backup. Yes, I have a backup. Can someone point me to a
good solid procedure to restore the exchange correctly?
First thing I'm doing is creating a pst and savig it locally to everlyones
computer.
Just so its known, I had to move the exchange database friday night due to
lack of space on the OS partition where it was installed (I didn't setup
this server, someone before me did). But everything was fine, everyone was
getting email up until I did a hard reset this morning.
thanks in advance for anyones help
Dave Nickason [SBS MVP]
2008-06-09 20:11:24 UTC
Permalink
My first recommendation is that unless you're 100% sure you are not at risk
of losing data, I would call PSS (Microsoft support) and let them walk you
through this. Even people who are comfortable with Exchange database
recovery can benefit from having a calm third party behind them while
they're trying to recover this much important data.

If you're determined to go it alone, here's how:

How to recover the information store on Exchange 2000 Server or Exchange
Server 2003 in a single site
http://support.microsoft.com/kb/313184
Post by Mike
Ok, it gets worse. I now have no good backup to restore from. Thankfully,
I have a pst file for everyone. My only other option is to repair the
database. If anyone can point me to a good procedure on doing this, I
would be very appreciative. Please note, I've already started to backup
the corrupted database since I read somewhere you should do that before
running eseutil.exe.
Thank you all for taking the time to read this and for anyone's help. I'm
in a pretty good jam, please help anyone. Thanks so much.
Post by Mike
Ok,
Running SBS 2003 SP2 with exchange SP2
I couldn't log into the server locally or remotely and did a hard shut
down. Now the exchange is down.
Getting the following event id's : 9518, 454, 515 & 465
From what it looks like the logging/recovery failed and I guess its time
to restore from backup. Yes, I have a backup. Can someone point me to a
good solid procedure to restore the exchange correctly?
First thing I'm doing is creating a pst and savig it locally to
everlyones computer.
Just so its known, I had to move the exchange database friday night due
to lack of space on the OS partition where it was installed (I didn't
setup this server, someone before me did). But everything was fine,
everyone was getting email up until I did a hard reset this morning.
thanks in advance for anyones help
Mike
2008-06-09 21:08:00 UTC
Permalink
I'm not sure what to do Dave. What would you do if you were in my situation?
I have a pst backup for everyone. do you know the cost for ms support? per
instance? hourly?
thanks....
-mike
Post by Dave Nickason [SBS MVP]
My first recommendation is that unless you're 100% sure you are not at
risk of losing data, I would call PSS (Microsoft support) and let them
walk you through this. Even people who are comfortable with Exchange
database recovery can benefit from having a calm third party behind them
while they're trying to recover this much important data.
How to recover the information store on Exchange 2000 Server or Exchange
Server 2003 in a single site
http://support.microsoft.com/kb/313184
Post by Mike
Ok, it gets worse. I now have no good backup to restore from. Thankfully,
I have a pst file for everyone. My only other option is to repair the
database. If anyone can point me to a good procedure on doing this, I
would be very appreciative. Please note, I've already started to backup
the corrupted database since I read somewhere you should do that before
running eseutil.exe.
Thank you all for taking the time to read this and for anyone's help. I'm
in a pretty good jam, please help anyone. Thanks so much.
Post by Mike
Ok,
Running SBS 2003 SP2 with exchange SP2
I couldn't log into the server locally or remotely and did a hard shut
down. Now the exchange is down.
Getting the following event id's : 9518, 454, 515 & 465
From what it looks like the logging/recovery failed and I guess its time
to restore from backup. Yes, I have a backup. Can someone point me to a
good solid procedure to restore the exchange correctly?
First thing I'm doing is creating a pst and savig it locally to
everlyones computer.
Just so its known, I had to move the exchange database friday night due
to lack of space on the OS partition where it was installed (I didn't
setup this server, someone before me did). But everything was fine,
everyone was getting email up until I did a hard reset this morning.
thanks in advance for anyones help
SteveB
2008-06-09 21:17:50 UTC
Permalink
I agree with Dave. In this case calling CSS is probably best. The charge
should be per incident although this looks like a server down scenario.
Post by Mike
I'm not sure what to do Dave. What would you do if you were in my
situation? I have a pst backup for everyone. do you know the cost for ms
support? per instance? hourly?
thanks....
-mike
Post by Dave Nickason [SBS MVP]
My first recommendation is that unless you're 100% sure you are not at
risk of losing data, I would call PSS (Microsoft support) and let them
walk you through this. Even people who are comfortable with Exchange
database recovery can benefit from having a calm third party behind them
while they're trying to recover this much important data.
How to recover the information store on Exchange 2000 Server or Exchange
Server 2003 in a single site
http://support.microsoft.com/kb/313184
Post by Mike
Ok, it gets worse. I now have no good backup to restore from.
Thankfully, I have a pst file for everyone. My only other option is to
repair the database. If anyone can point me to a good procedure on doing
this, I would be very appreciative. Please note, I've already started to
backup the corrupted database since I read somewhere you should do that
before running eseutil.exe.
Thank you all for taking the time to read this and for anyone's help.
I'm in a pretty good jam, please help anyone. Thanks so much.
Post by Mike
Ok,
Running SBS 2003 SP2 with exchange SP2
I couldn't log into the server locally or remotely and did a hard shut
down. Now the exchange is down.
Getting the following event id's : 9518, 454, 515 & 465
From what it looks like the logging/recovery failed and I guess its
time to restore from backup. Yes, I have a backup. Can someone point me
to a good solid procedure to restore the exchange correctly?
First thing I'm doing is creating a pst and savig it locally to
everlyones computer.
Just so its known, I had to move the exchange database friday night due
to lack of space on the OS partition where it was installed (I didn't
setup this server, someone before me did). But everything was fine,
everyone was getting email up until I did a hard reset this morning.
thanks in advance for anyones help
Mike
2008-06-09 21:13:45 UTC
Permalink
I have a question Dave,
Since I have a pst backup for everyone, would it be easier to just create a
new mail box store? Will I have to do anything with the connector if I do
this? What are your thoughts?
thanks...
Post by Dave Nickason [SBS MVP]
My first recommendation is that unless you're 100% sure you are not at
risk of losing data, I would call PSS (Microsoft support) and let them
walk you through this. Even people who are comfortable with Exchange
database recovery can benefit from having a calm third party behind them
while they're trying to recover this much important data.
How to recover the information store on Exchange 2000 Server or Exchange
Server 2003 in a single site
http://support.microsoft.com/kb/313184
Post by Mike
Ok, it gets worse. I now have no good backup to restore from. Thankfully,
I have a pst file for everyone. My only other option is to repair the
database. If anyone can point me to a good procedure on doing this, I
would be very appreciative. Please note, I've already started to backup
the corrupted database since I read somewhere you should do that before
running eseutil.exe.
Thank you all for taking the time to read this and for anyone's help. I'm
in a pretty good jam, please help anyone. Thanks so much.
Post by Mike
Ok,
Running SBS 2003 SP2 with exchange SP2
I couldn't log into the server locally or remotely and did a hard shut
down. Now the exchange is down.
Getting the following event id's : 9518, 454, 515 & 465
From what it looks like the logging/recovery failed and I guess its time
to restore from backup. Yes, I have a backup. Can someone point me to a
good solid procedure to restore the exchange correctly?
First thing I'm doing is creating a pst and savig it locally to
everlyones computer.
Just so its known, I had to move the exchange database friday night due
to lack of space on the OS partition where it was installed (I didn't
setup this server, someone before me did). But everything was fine,
everyone was getting email up until I did a hard reset this morning.
thanks in advance for anyones help
Dave Nickason [SBS MVP]
2008-06-09 22:35:09 UTC
Permalink
AFAIK MS Support in the US is $259 per incident, no matter how long it takes
to get it resolved. After hours support is a lot more - maybe twice as
much - and that's after 6 PM Pacific time last I knew. I haven't had a
major Exchange issue in a few years now, but when I have, my primary
consideration has been whatever will take the least time to get us back in
business, regardless of cost.

As long as you have PSTs that you're certain you can recover the data from,
you could just create new stores. I don't see much risk in that, other than
that you'll lose single instance storage. IMO that's a negligible
consideration anyway. If you're going to do that, rename the existing
directory with the existing databases, to preserve them in case you run into
an unexpected problem the other way. Create a new directory for the new
databases, and keep the old until you're sure all is well. That way,
there's no risk I can see.

The other thing is, if you're willing to create new stores anyway, you could
just try the procedure in the KB first to see if that solves it for you.
Some of the processes are a little time consuming depending on database size
and server specs, but the process is not difficult if you follow the KB
carefully.

The other thing is, don't disregard Al's points - if something like a
problem with your RAID controller caused this, you're going to run into it
again fairly rapidly.
Post by Mike
I have a question Dave,
Since I have a pst backup for everyone, would it be easier to just create
a new mail box store? Will I have to do anything with the connector if I
do this? What are your thoughts?
thanks...
Post by Dave Nickason [SBS MVP]
My first recommendation is that unless you're 100% sure you are not at
risk of losing data, I would call PSS (Microsoft support) and let them
walk you through this. Even people who are comfortable with Exchange
database recovery can benefit from having a calm third party behind them
while they're trying to recover this much important data.
How to recover the information store on Exchange 2000 Server or Exchange
Server 2003 in a single site
http://support.microsoft.com/kb/313184
Post by Mike
Ok, it gets worse. I now have no good backup to restore from.
Thankfully, I have a pst file for everyone. My only other option is to
repair the database. If anyone can point me to a good procedure on doing
this, I would be very appreciative. Please note, I've already started to
backup the corrupted database since I read somewhere you should do that
before running eseutil.exe.
Thank you all for taking the time to read this and for anyone's help.
I'm in a pretty good jam, please help anyone. Thanks so much.
Post by Mike
Ok,
Running SBS 2003 SP2 with exchange SP2
I couldn't log into the server locally or remotely and did a hard shut
down. Now the exchange is down.
Getting the following event id's : 9518, 454, 515 & 465
From what it looks like the logging/recovery failed and I guess its
time to restore from backup. Yes, I have a backup. Can someone point me
to a good solid procedure to restore the exchange correctly?
First thing I'm doing is creating a pst and savig it locally to
everlyones computer.
Just so its known, I had to move the exchange database friday night due
to lack of space on the OS partition where it was installed (I didn't
setup this server, someone before me did). But everything was fine,
everyone was getting email up until I did a hard reset this morning.
thanks in advance for anyones help
Mike
2008-06-09 22:42:46 UTC
Permalink
Thanks Dave. There is nothing in the event log that shows a faulty raid. I'm
on the phone with MS support right now. thanks for the advise.
Post by Dave Nickason [SBS MVP]
AFAIK MS Support in the US is $259 per incident, no matter how long it
takes to get it resolved. After hours support is a lot more - maybe twice
as much - and that's after 6 PM Pacific time last I knew. I haven't had a
major Exchange issue in a few years now, but when I have, my primary
consideration has been whatever will take the least time to get us back in
business, regardless of cost.
As long as you have PSTs that you're certain you can recover the data
from, you could just create new stores. I don't see much risk in that,
other than that you'll lose single instance storage. IMO that's a
negligible consideration anyway. If you're going to do that, rename the
existing directory with the existing databases, to preserve them in case
you run into an unexpected problem the other way. Create a new directory
for the new databases, and keep the old until you're sure all is well.
That way, there's no risk I can see.
The other thing is, if you're willing to create new stores anyway, you
could just try the procedure in the KB first to see if that solves it for
you. Some of the processes are a little time consuming depending on
database size and server specs, but the process is not difficult if you
follow the KB carefully.
The other thing is, don't disregard Al's points - if something like a
problem with your RAID controller caused this, you're going to run into it
again fairly rapidly.
Post by Mike
I have a question Dave,
Since I have a pst backup for everyone, would it be easier to just create
a new mail box store? Will I have to do anything with the connector if I
do this? What are your thoughts?
thanks...
Post by Dave Nickason [SBS MVP]
My first recommendation is that unless you're 100% sure you are not at
risk of losing data, I would call PSS (Microsoft support) and let them
walk you through this. Even people who are comfortable with Exchange
database recovery can benefit from having a calm third party behind them
while they're trying to recover this much important data.
How to recover the information store on Exchange 2000 Server or Exchange
Server 2003 in a single site
http://support.microsoft.com/kb/313184
Post by Mike
Ok, it gets worse. I now have no good backup to restore from.
Thankfully, I have a pst file for everyone. My only other option is to
repair the database. If anyone can point me to a good procedure on
doing this, I would be very appreciative. Please note, I've already
started to backup the corrupted database since I read somewhere you
should do that before running eseutil.exe.
Thank you all for taking the time to read this and for anyone's help.
I'm in a pretty good jam, please help anyone. Thanks so much.
Post by Mike
Ok,
Running SBS 2003 SP2 with exchange SP2
I couldn't log into the server locally or remotely and did a hard shut
down. Now the exchange is down.
Getting the following event id's : 9518, 454, 515 & 465
From what it looks like the logging/recovery failed and I guess its
time to restore from backup. Yes, I have a backup. Can someone point
me to a good solid procedure to restore the exchange correctly?
First thing I'm doing is creating a pst and savig it locally to
everlyones computer.
Just so its known, I had to move the exchange database friday night
due to lack of space on the OS partition where it was installed (I
didn't setup this server, someone before me did). But everything was
fine, everyone was getting email up until I did a hard reset this
morning.
thanks in advance for anyones help
Mike
2008-06-10 00:47:05 UTC
Permalink
Hi Dave,

Thanks for your advise. I watched an ms support rep go through the same
instructions as in the link you sent and we are back up and running. We had
to delete some log files to remount the DB in the end. I'm witnessing a
backup of the exchange store as we speak..lol thanks again for you help.
-mike
Post by Dave Nickason [SBS MVP]
AFAIK MS Support in the US is $259 per incident, no matter how long it
takes to get it resolved. After hours support is a lot more - maybe twice
as much - and that's after 6 PM Pacific time last I knew. I haven't had a
major Exchange issue in a few years now, but when I have, my primary
consideration has been whatever will take the least time to get us back in
business, regardless of cost.
As long as you have PSTs that you're certain you can recover the data
from, you could just create new stores. I don't see much risk in that,
other than that you'll lose single instance storage. IMO that's a
negligible consideration anyway. If you're going to do that, rename the
existing directory with the existing databases, to preserve them in case
you run into an unexpected problem the other way. Create a new directory
for the new databases, and keep the old until you're sure all is well.
That way, there's no risk I can see.
The other thing is, if you're willing to create new stores anyway, you
could just try the procedure in the KB first to see if that solves it for
you. Some of the processes are a little time consuming depending on
database size and server specs, but the process is not difficult if you
follow the KB carefully.
The other thing is, don't disregard Al's points - if something like a
problem with your RAID controller caused this, you're going to run into it
again fairly rapidly.
Post by Mike
I have a question Dave,
Since I have a pst backup for everyone, would it be easier to just create
a new mail box store? Will I have to do anything with the connector if I
do this? What are your thoughts?
thanks...
Post by Dave Nickason [SBS MVP]
My first recommendation is that unless you're 100% sure you are not at
risk of losing data, I would call PSS (Microsoft support) and let them
walk you through this. Even people who are comfortable with Exchange
database recovery can benefit from having a calm third party behind them
while they're trying to recover this much important data.
How to recover the information store on Exchange 2000 Server or Exchange
Server 2003 in a single site
http://support.microsoft.com/kb/313184
Post by Mike
Ok, it gets worse. I now have no good backup to restore from.
Thankfully, I have a pst file for everyone. My only other option is to
repair the database. If anyone can point me to a good procedure on
doing this, I would be very appreciative. Please note, I've already
started to backup the corrupted database since I read somewhere you
should do that before running eseutil.exe.
Thank you all for taking the time to read this and for anyone's help.
I'm in a pretty good jam, please help anyone. Thanks so much.
Post by Mike
Ok,
Running SBS 2003 SP2 with exchange SP2
I couldn't log into the server locally or remotely and did a hard shut
down. Now the exchange is down.
Getting the following event id's : 9518, 454, 515 & 465
From what it looks like the logging/recovery failed and I guess its
time to restore from backup. Yes, I have a backup. Can someone point
me to a good solid procedure to restore the exchange correctly?
First thing I'm doing is creating a pst and savig it locally to
everlyones computer.
Just so its known, I had to move the exchange database friday night
due to lack of space on the OS partition where it was installed (I
didn't setup this server, someone before me did). But everything was
fine, everyone was getting email up until I did a hard reset this
morning.
thanks in advance for anyones help
Dave Nickason [SBS MVP]
2008-06-10 15:46:00 UTC
Permalink
Glad to hear you sorted it out. I was thinking about this later, and I
think calling PSS was the right move rather than restoring to a new database
from the PSTs. If you'd had an unrepaired issue that caused the database
corruption, you might have restored the PST files, only to find yourself
right back in the same place.
Post by Mike
Hi Dave,
Thanks for your advise. I watched an ms support rep go through the same
instructions as in the link you sent and we are back up and running. We
had to delete some log files to remount the DB in the end. I'm witnessing
a backup of the exchange store as we speak..lol thanks again for you help.
-mike
Post by Dave Nickason [SBS MVP]
AFAIK MS Support in the US is $259 per incident, no matter how long it
takes to get it resolved. After hours support is a lot more - maybe
twice as much - and that's after 6 PM Pacific time last I knew. I
haven't had a major Exchange issue in a few years now, but when I have,
my primary consideration has been whatever will take the least time to
get us back in business, regardless of cost.
As long as you have PSTs that you're certain you can recover the data
from, you could just create new stores. I don't see much risk in that,
other than that you'll lose single instance storage. IMO that's a
negligible consideration anyway. If you're going to do that, rename the
existing directory with the existing databases, to preserve them in case
you run into an unexpected problem the other way. Create a new directory
for the new databases, and keep the old until you're sure all is well.
That way, there's no risk I can see.
The other thing is, if you're willing to create new stores anyway, you
could just try the procedure in the KB first to see if that solves it for
you. Some of the processes are a little time consuming depending on
database size and server specs, but the process is not difficult if you
follow the KB carefully.
The other thing is, don't disregard Al's points - if something like a
problem with your RAID controller caused this, you're going to run into
it again fairly rapidly.
Post by Mike
I have a question Dave,
Since I have a pst backup for everyone, would it be easier to just
create a new mail box store? Will I have to do anything with the
connector if I do this? What are your thoughts?
thanks...
Post by Dave Nickason [SBS MVP]
My first recommendation is that unless you're 100% sure you are not at
risk of losing data, I would call PSS (Microsoft support) and let them
walk you through this. Even people who are comfortable with Exchange
database recovery can benefit from having a calm third party behind
them while they're trying to recover this much important data.
How to recover the information store on Exchange 2000 Server or
Exchange Server 2003 in a single site
http://support.microsoft.com/kb/313184
Post by Mike
Ok, it gets worse. I now have no good backup to restore from.
Thankfully, I have a pst file for everyone. My only other option is to
repair the database. If anyone can point me to a good procedure on
doing this, I would be very appreciative. Please note, I've already
started to backup the corrupted database since I read somewhere you
should do that before running eseutil.exe.
Thank you all for taking the time to read this and for anyone's help.
I'm in a pretty good jam, please help anyone. Thanks so much.
Post by Mike
Ok,
Running SBS 2003 SP2 with exchange SP2
I couldn't log into the server locally or remotely and did a hard
shut down. Now the exchange is down.
Getting the following event id's : 9518, 454, 515 & 465
From what it looks like the logging/recovery failed and I guess its
time to restore from backup. Yes, I have a backup. Can someone point
me to a good solid procedure to restore the exchange correctly?
First thing I'm doing is creating a pst and savig it locally to
everlyones computer.
Just so its known, I had to move the exchange database friday night
due to lack of space on the OS partition where it was installed (I
didn't setup this server, someone before me did). But everything was
fine, everyone was getting email up until I did a hard reset this
morning.
thanks in advance for anyones help
kj [SBS MVP]
2008-06-10 16:11:09 UTC
Permalink
Post by Dave Nickason [SBS MVP]
Glad to hear you sorted it out. I was thinking about this later, and
I think calling PSS was the right move rather than restoring to a new
database from the PSTs. If you'd had an unrepaired issue that caused
the database corruption, you might have restored the PST files, only
to find yourself right back in the same place.
Lessons learned:

- Have a verified good backup.(now is always a good time to start)

...and of course the PSS calls can save your bacon. <g>
Post by Dave Nickason [SBS MVP]
Post by Mike
Hi Dave,
Thanks for your advise. I watched an ms support rep go through the
same instructions as in the link you sent and we are back up and
running. We had to delete some log files to remount the DB in the
end. I'm witnessing a backup of the exchange store as we speak..lol
thanks again for you help. -mike
Post by Dave Nickason [SBS MVP]
AFAIK MS Support in the US is $259 per incident, no matter how long
it takes to get it resolved. After hours support is a lot more -
maybe twice as much - and that's after 6 PM Pacific time last I
knew. I haven't had a major Exchange issue in a few years now, but
when I have, my primary consideration has been whatever will take
the least time to get us back in business, regardless of cost.
As long as you have PSTs that you're certain you can recover the
data from, you could just create new stores. I don't see much risk
in that, other than that you'll lose single instance storage. IMO
that's a negligible consideration anyway. If you're going to do
that, rename the existing directory with the existing databases, to
preserve them in case you run into an unexpected problem the other
way. Create a new directory for the new databases, and keep the
old until you're sure all is well. That way, there's no risk I can
see. The other thing is, if you're willing to create new stores anyway,
you could just try the procedure in the KB first to see if that
solves it for you. Some of the processes are a little time
consuming depending on database size and server specs, but the
process is not difficult if you follow the KB carefully.
The other thing is, don't disregard Al's points - if something like
a problem with your RAID controller caused this, you're going to
run into it again fairly rapidly.
Post by Mike
I have a question Dave,
Since I have a pst backup for everyone, would it be easier to just
create a new mail box store? Will I have to do anything with the
connector if I do this? What are your thoughts?
thanks...
Post by Dave Nickason [SBS MVP]
My first recommendation is that unless you're 100% sure you are
not at risk of losing data, I would call PSS (Microsoft support)
and let them walk you through this. Even people who are
comfortable with Exchange database recovery can benefit from
having a calm third party behind them while they're trying to
recover this much important data. If you're determined to go it alone,
How to recover the information store on Exchange 2000 Server or
Exchange Server 2003 in a single site
http://support.microsoft.com/kb/313184
Post by Mike
Ok, it gets worse. I now have no good backup to restore from.
Thankfully, I have a pst file for everyone. My only other option
is to repair the database. If anyone can point me to a good
procedure on doing this, I would be very appreciative. Please
note, I've already started to backup the corrupted database
since I read somewhere you should do that before running
eseutil.exe. Thank you all for taking the time to read this and for
anyone's
help. I'm in a pretty good jam, please help anyone. Thanks so
Post by Mike
Ok,
Running SBS 2003 SP2 with exchange SP2
I couldn't log into the server locally or remotely and did a
hard shut down. Now the exchange is down.
Getting the following event id's : 9518, 454, 515 & 465
From what it looks like the logging/recovery failed and I guess
its time to restore from backup. Yes, I have a backup. Can
someone point me to a good solid procedure to restore the
exchange correctly? First thing I'm doing is creating a pst and
savig it locally to
everlyones computer.
Just so its known, I had to move the exchange database friday
night due to lack of space on the OS partition where it was
installed (I didn't setup this server, someone before me did).
But everything was fine, everyone was getting email up until I
did a hard reset this morning.
thanks in advance for anyones help
--
/kj
Al Williams
2008-06-10 22:19:42 UTC
Permalink
Good to hear but I'm wondering if you know what the cause of the issue was.
Exchange is usually pretty good about recovering from hard resets.
--
Allan Williams
Post by Mike
Hi Dave,
Thanks for your advise. I watched an ms support rep go through the same
instructions as in the link you sent and we are back up and running. We
had to delete some log files to remount the DB in the end. I'm witnessing
a backup of the exchange store as we speak..lol thanks again for you help.
-mike
Post by Dave Nickason [SBS MVP]
AFAIK MS Support in the US is $259 per incident, no matter how long it
takes to get it resolved. After hours support is a lot more - maybe
twice as much - and that's after 6 PM Pacific time last I knew. I
haven't had a major Exchange issue in a few years now, but when I have,
my primary consideration has been whatever will take the least time to
get us back in business, regardless of cost.
As long as you have PSTs that you're certain you can recover the data
from, you could just create new stores. I don't see much risk in that,
other than that you'll lose single instance storage. IMO that's a
negligible consideration anyway. If you're going to do that, rename the
existing directory with the existing databases, to preserve them in case
you run into an unexpected problem the other way. Create a new directory
for the new databases, and keep the old until you're sure all is well.
That way, there's no risk I can see.
The other thing is, if you're willing to create new stores anyway, you
could just try the procedure in the KB first to see if that solves it for
you. Some of the processes are a little time consuming depending on
database size and server specs, but the process is not difficult if you
follow the KB carefully.
The other thing is, don't disregard Al's points - if something like a
problem with your RAID controller caused this, you're going to run into
it again fairly rapidly.
Post by Mike
I have a question Dave,
Since I have a pst backup for everyone, would it be easier to just
create a new mail box store? Will I have to do anything with the
connector if I do this? What are your thoughts?
thanks...
Post by Dave Nickason [SBS MVP]
My first recommendation is that unless you're 100% sure you are not at
risk of losing data, I would call PSS (Microsoft support) and let them
walk you through this. Even people who are comfortable with Exchange
database recovery can benefit from having a calm third party behind
them while they're trying to recover this much important data.
How to recover the information store on Exchange 2000 Server or
Exchange Server 2003 in a single site
http://support.microsoft.com/kb/313184
Post by Mike
Ok, it gets worse. I now have no good backup to restore from.
Thankfully, I have a pst file for everyone. My only other option is to
repair the database. If anyone can point me to a good procedure on
doing this, I would be very appreciative. Please note, I've already
started to backup the corrupted database since I read somewhere you
should do that before running eseutil.exe.
Thank you all for taking the time to read this and for anyone's help.
I'm in a pretty good jam, please help anyone. Thanks so much.
Post by Mike
Ok,
Running SBS 2003 SP2 with exchange SP2
I couldn't log into the server locally or remotely and did a hard
shut down. Now the exchange is down.
Getting the following event id's : 9518, 454, 515 & 465
From what it looks like the logging/recovery failed and I guess its
time to restore from backup. Yes, I have a backup. Can someone point
me to a good solid procedure to restore the exchange correctly?
First thing I'm doing is creating a pst and savig it locally to
everlyones computer.
Just so its known, I had to move the exchange database friday night
due to lack of space on the OS partition where it was installed (I
didn't setup this server, someone before me did). But everything was
fine, everyone was getting email up until I did a hard reset this
morning.
thanks in advance for anyones help
Al Williams
2008-06-09 20:37:27 UTC
Permalink
Verify your RAID (I hope?) disk array - exchange (or any DB for that matter)
needs good reliable disk hardware. Make sure it is solid before attempting
to recover or it could happen again. A hard reset should not corrupt
things.

Have a look at the logs before the unable to login issue to see if you can
see why you were unable to login. Verify your anti-virus is "exchange
aware" and is setup not to scan the exchange DB files - this can corrupt the
DB's. Perhaps when you moved it to another drive you did not add those
exceptions. See http://support.microsoft.com/kb/823166
--
Allan Williams
Post by Mike
Ok, it gets worse. I now have no good backup to restore from. Thankfully,
I have a pst file for everyone. My only other option is to repair the
database. If anyone can point me to a good procedure on doing this, I
would be very appreciative. Please note, I've already started to backup
the corrupted database since I read somewhere you should do that before
running eseutil.exe.
Thank you all for taking the time to read this and for anyone's help. I'm
in a pretty good jam, please help anyone. Thanks so much.
Post by Mike
Ok,
Running SBS 2003 SP2 with exchange SP2
I couldn't log into the server locally or remotely and did a hard shut
down. Now the exchange is down.
Getting the following event id's : 9518, 454, 515 & 465
From what it looks like the logging/recovery failed and I guess its time
to restore from backup. Yes, I have a backup. Can someone point me to a
good solid procedure to restore the exchange correctly?
First thing I'm doing is creating a pst and savig it locally to
everlyones computer.
Just so its known, I had to move the exchange database friday night due
to lack of space on the OS partition where it was installed (I didn't
setup this server, someone before me did). But everything was fine,
everyone was getting email up until I did a hard reset this morning.
thanks in advance for anyones help
Mike
2008-06-09 20:55:59 UTC
Permalink
I don't have an AV issue Al. I wish that was the culprit. I'll check the
logs for hardware problems. Thanks for the response.
-mike
Post by Al Williams
Verify your RAID (I hope?) disk array - exchange (or any DB for that
matter) needs good reliable disk hardware. Make sure it is solid before
attempting to recover or it could happen again. A hard reset should not
corrupt things.
Have a look at the logs before the unable to login issue to see if you can
see why you were unable to login. Verify your anti-virus is "exchange
aware" and is setup not to scan the exchange DB files - this can corrupt
the DB's. Perhaps when you moved it to another drive you did not add
those exceptions. See http://support.microsoft.com/kb/823166
--
Allan Williams
Post by Mike
Ok, it gets worse. I now have no good backup to restore from. Thankfully,
I have a pst file for everyone. My only other option is to repair the
database. If anyone can point me to a good procedure on doing this, I
would be very appreciative. Please note, I've already started to backup
the corrupted database since I read somewhere you should do that before
running eseutil.exe.
Thank you all for taking the time to read this and for anyone's help. I'm
in a pretty good jam, please help anyone. Thanks so much.
Post by Mike
Ok,
Running SBS 2003 SP2 with exchange SP2
I couldn't log into the server locally or remotely and did a hard shut
down. Now the exchange is down.
Getting the following event id's : 9518, 454, 515 & 465
From what it looks like the logging/recovery failed and I guess its time
to restore from backup. Yes, I have a backup. Can someone point me to a
good solid procedure to restore the exchange correctly?
First thing I'm doing is creating a pst and savig it locally to
everlyones computer.
Just so its known, I had to move the exchange database friday night due
to lack of space on the OS partition where it was installed (I didn't
setup this server, someone before me did). But everything was fine,
everyone was getting email up until I did a hard reset this morning.
thanks in advance for anyones help
b***@gmail.com
2012-07-13 10:00:00 UTC
Permalink
Lepide Exchange Manager is an exceptional software that helps in extracting and restoring only selected items from the available backup without requiring brick-level backup. The software offers efficient Exchange disaster recovery using which a user can recover Exchange database.
For more information - http://www.exchangedatabaserecovery.co.uk

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