Hi Slebbon,
Thanks for your update.
I have done more research on the issue and found the problem is with the
FSP driver for Fax Services provided and build by Brooktrout that is
included with Windows (RTM). There have been no updates coming from
Brooktrout since. Brooktrout is more than aware, and if you call their
support and are 'lucky' you might actually get access to the new drivers
that they have internally.
You can also try to change inbound ring, but even with that, some
brooktrout users will have to restart their fax services to reload the FSP
every so often.
Based on above information, please set the number of rings to 1 to see if
it helps, and also contact Brooktrout for a newer driver. Thanks for the
understanding.
Additionally, I am also glad to provide the following information for your
reference:
1. Please check the following link to download Trufax analog Diagnostic
Program, and then test the Brooktrout Fax Board:
GUI-based Hardware Diagnostic Test
http://www.brooktrout.com/support/productinfo.cfm?frmProduct=TR114&frmCatego
ry=Download&frmKnowBaseID=1599&Level=2
Technical Support
http://www.brooktrout.com/support/shared_fax/index.cfm
I appreciate your time and cooperation.
Best regards,
Crina Li (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: ***@gmail.com
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Fax incoming failes with 0x0000000c using Brooktrout fax
board!
| Date: 10 Aug 2006 06:37:41 -0700
| Organization: http://groups.google.com
| Lines: 97
| Message-ID: <***@p79g2000cwp.googlegroups.com>
| References: <***@i3g2000cwc.googlegroups.com>
| <***@TK2MSFTNGXA01.phx.gbl>
| NNTP-Posting-Host: 70.98.169.251
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| Content-Type: text/plain; charset="iso-8859-1"
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13:37:46 GMT)
| X-Complaints-To: groups-***@google.com
| NNTP-Posting-Date: Thu, 10 Aug 2006 13:37:46 +0000 (UTC)
| In-Reply-To: <***@TK2MSFTNGXA01.phx.gbl>
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| Complaints-To: groups-***@google.com
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| posting-account=zKXWHw0AAAA2oQsbK33umTW2x4w1UcF7
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed00
sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!border1.nntp.dca.
giganews.com!nntp.giganews.com!postnews.google.com!p79g2000cwp.googlegroups.
com!not-for-mail
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:288607
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| The brooktrout devices are not 'modems' they're fax devices. This
| means there's no options for 'compression', 'speed' or similar in the
| modems control panel.
|
| Of course there's probably some people on the planet who fax from a
| multi-function device to us. We recieve hundreds of faxes a day. In
| other posts on this problem, I've seen the same recommendations,
| followed last by 'use a MSFT certified device'. Well the brooktrout
| fax devices are MSFT certified for server 2003. Infact the MSFT fax
| server software used in server 2003 was written by brooktrout, and MSFT
| licensed it from them!
|
| There is no special brooktrout driver to update, as the only driver
| available is the one that ships with the OS.
|
| I will try the (only possible) suggestion #4 you made, and remove and
| re-add the brooktrout device from the hardware manager. I'll report
| back with how it goes.
|
| Is there not a better explanation anywhere of what error "0x0000000c"
| MEANS?
|
|
|
| "Crina Li" wrote:
| > Hi Slebbon,
| >
| > Thank you for posting in SBS newsgroup.
| >
| > From your description, I understand the issue to be: you are running the
| > Fax service on your SBS and inbound failures occurs on some incoming
faxes
| > and you got "Reception error" "Unknown fatal error" "0x0000000c". If I
have
| > misunderstood your concerns, please do not hesitate to let me know.
| >
| > As I know, the error codes 0x0000000c indicate that this issue most
| > possibly caused by the sending fax device is a multifunction device that
| > can do printing, copying, scanning, and faxing. So we suggest you
confirm
| > with senders to see whether they are using the multifunction device.
And if
| > the scenario is true, we need to change another fax modem.
| >
| > Also you can try the following suggestions:
| >
| > 1. Reduce the baud rate of the incoming fax modem and see how it goes.
| >
| > 1) Open My Computer -> Control Panel -> Phone and Modem Options.
| > 2) On the Modems tab, select your modem from the list and click
Properties.
| > 3) On the Advanced tab, click Change Default Preferences.
| > 4) The Port speed is 115200 by default; change it to 9600 and see how it
| > goes.
| >
| > 2. Try turning off compression. To do this, repeat steps 1) - 3) above,
and
| > then change Compression to Disabled.
| > 3. Install the last driver for the modem and check if the issue
persists.
| > 4. I also found a similar issue, it is resolved by uninstalling and
| > reinstalling the Brooktrout fax device. Considering the current
condition,
| > please kindly try to uninstall and reinstall the Brooktrout fax device
on
| > the SBS Server, then try again.
| >
| > If you have any questions or concerns, please feel free to let me know.
| >
| > I appreciate your time and look forward to hearing from you.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|