outlook .pst issue

[Joel Z]

I have a sbs client who has an archive .pst file. I restored the file
however when you look at the emails in outlook some of the folders do not
show emails where they should.

I ran scanpst.exe but that found and fixed errors but it still did not fix
the problem.

Any ideas?

[Lanwench [MVP - Exchange]]

Post by Joel Z
I have a sbs client who has an archive .pst file. I restored the file
however when you look at the emails in outlook some of the folders do
not show emails where they should.
I ran scanpst.exe but that found and fixed errors but it still did
not fix the problem.
Any ideas?

What do you mean you "restored it" ..? With any PST file, that should just
mean "select" "edit | copy to folder | paste in folder." Don't use the
import wizard, and its best not to drag/drop as it's too easy to move rather
than copy. I'd do it again.

PST files suck - I strongly suggest you disable autoarchive and train people
not to use them even when the mailbox cleanup dialog prompts them. You can't
manage them, they have to be stored & accessed from the local hard drive,
they are fragile and break easily. If the data is important enough to keep
at all it belongs in managed storage - in the Exchange database(s) or in an
archive server's database.

[Ace Fekay [MCT]]

"Lanwench [MVP - Exchange]"

Post by Lanwench [MVP - Exchange]

Post by Joel Z
I have a sbs client who has an archive .pst file. I restored the file
however when you look at the emails in outlook some of the folders do
not show emails where they should.
I ran scanpst.exe but that found and fixed errors but it still did
not fix the problem.
Any ideas?

What do you mean you "restored it" ..? With any PST file, that should just
mean "select" "edit | copy to folder | paste in folder." Don't use the
import wizard, and its best not to drag/drop as it's too easy to move
rather than copy. I'd do it again.
PST files suck - I strongly suggest you disable autoarchive and train
people not to use them even when the mailbox cleanup dialog prompts them.
You can't manage them, they have to be stored & accessed from the local
hard drive, they are fragile and break easily. If the data is important
enough to keep at all it belongs in managed storage - in the Exchange
database(s) or in an archive server's database.

I agree. At one new customer, I moved all their data from their PSTs into
their mailboxes, disabled Archiving, then created a GPO to disable the
ability to create any new PSTs, and removed the option for Archiving. :-)

Ace

[minime]

"With any PST file, that should just mean "select" "edit | copy to folder |
paste in folder." Don't use the import wizard, and its best not to drag/drop
as it's too easy to move rather than copy. I'd do it again"

Ahh i've been using the wizard...although not with much success espcially if
they're big files.
So you advise always copying to the users folder once the account has been
setup thus overwriting the new pst file?

Also what's a good practice if say a user wishes to access email from a
retrenched co-worker. Just to Open the pst file or creat another profile?

Many thanks.

[Ace Fekay [MCT]]

Post by minime
"With any PST file, that should just mean "select" "edit | copy to folder |
paste in folder." Don't use the import wizard, and its best not to drag/drop
as it's too easy to move rather than copy. I'd do it again"
Ahh i've been using the wizard...although not with much success espcially if
they're big files.
So you advise always copying to the users folder once the account has been
setup thus overwriting the new pst file?
Also what's a good practice if say a user wishes to access email from a
retrenched co-worker. Just to Open the pst file or creat another profile?
Many thanks.

If it is a PST, copy the PST to the other user's machine, and open the PST
in their profile.

But as Lanwench stated, the data in the PST should be moved into the user's
Exchange mailbox, which you can then provide permissions to the other user
to access their mailbox.

Ace

[Ace Fekay [MCT]]

Post by Joel Z
I have a sbs client who has an archive .pst file. I restored the file
however when you look at the emails in outlook some of the folders do not
show emails where they should.
I ran scanpst.exe but that found and fixed errors but it still did not fix
the problem.
Any ideas?

How large is the PST? What version of Outlook are you opening it in, and
what version was it created in? If it was created in something older than
2003, it only has a 2GB limit.

Was the file possibly an OST that you restored or converted to a PST? I've
seen this in the past and will definitely cause this problem.

If scanpst found and fixed any errors, I'm willing to be they may have been
indexing errors, which could have thrown off the pointers, hence why you are
seeing them jumbled up.
--
Ace

This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.

Please reply back to the newsgroup or forum for collaboration benefit among
responding engineers, and to help others benefit from your resolution.

Ace Fekay, MCT, MCITP EA, MCTS Windows 2008 & Exchange 2007, MCSE & MCSA
2003/2000, MCSA Messaging 2003
Microsoft Certified Trainer

For urgent issues, please contact Microsoft PSS directly. Please check
http://support.microsoft.com for regional support phone numbers.

[Joel]

Thanks. The .pst is from a system level backup of the file. Anyway, it
looks like everyone else has the same issues with these files.

Post by Ace Fekay [MCT]

Post by Joel Z
I have a sbs client who has an archive .pst file. I restored the file
however when you look at the emails in outlook some of the folders do not
show emails where they should.
I ran scanpst.exe but that found and fixed errors but it still did not
fix the problem.
Any ideas?

How large is the PST? What version of Outlook are you opening it in, and
what version was it created in? If it was created in something older than
2003, it only has a 2GB limit.
Was the file possibly an OST that you restored or converted to a PST? I've
seen this in the past and will definitely cause this problem.
If scanpst found and fixed any errors, I'm willing to be they may have
been indexing errors, which could have thrown off the pointers, hence why
you are seeing them jumbled up.
--
Ace
This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.
Please reply back to the newsgroup or forum for collaboration benefit
among responding engineers, and to help others benefit from your
resolution.
Ace Fekay, MCT, MCITP EA, MCTS Windows 2008 & Exchange 2007, MCSE & MCSA
2003/2000, MCSA Messaging 2003
Microsoft Certified Trainer
For urgent issues, please contact Microsoft PSS directly. Please check
http://support.microsoft.com for regional support phone numbers.

[Lanwench [MVP - Exchange]]

Post by Joel
Thanks. The .pst is from a system level backup of the file. Anyway,
it looks like everyone else has the same issues with these files.

Yes. Avoid them. And running scanpst.exe can definitely cause data loss -
rather, it has to kill the corrupt parts of the file off to allow you to
open it at all.

See

"Why PST=BAD"
http://www.exchangefaq.org/faq/Exchange-5.5/Why-PST-=-BAD-/q/Why-PST-=-BAD/qid/1209

"Personal folder files are unsupported over a LAN or over a WAN link"
http://support.microsoft.com/?id=297019

"Network Stored PST Files: Don't Do It!"
http://blogs.technet.com/askperf/archive/2007/01/21/network-stored-pst-files-don-t-do-it.aspx

Post by Joel

Post by Ace Fekay [MCT]

Post by Joel Z
I have a sbs client who has an archive .pst file. I restored the
file however when you look at the emails in outlook some of the
folders do not show emails where they should.
I ran scanpst.exe but that found and fixed errors but it still did
not fix the problem.
Any ideas?

How large is the PST? What version of Outlook are you opening it in,
and what version was it created in? If it was created in something
older than 2003, it only has a 2GB limit.
Was the file possibly an OST that you restored or converted to a
PST? I've seen this in the past and will definitely cause this
problem. If scanpst found and fixed any errors, I'm willing to be they
may
have been indexing errors, which could have thrown off the pointers,
hence why you are seeing them jumbled up.
--
Ace
This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.
Please reply back to the newsgroup or forum for collaboration benefit
among responding engineers, and to help others benefit from your
resolution.
Ace Fekay, MCT, MCITP EA, MCTS Windows 2008 & Exchange 2007, MCSE &
MCSA 2003/2000, MCSA Messaging 2003
Microsoft Certified Trainer
For urgent issues, please contact Microsoft PSS directly. Please
check http://support.microsoft.com for regional support phone
numbers.

[Ace Fekay [MCT]]

"Lanwench [MVP - Exchange]"

Post by Lanwench [MVP - Exchange]

Post by Joel
Thanks. The .pst is from a system level backup of the file. Anyway,
it looks like everyone else has the same issues with these files.

Yes. Avoid them. And running scanpst.exe can definitely cause data loss -
rather, it has to kill the corrupt parts of the file off to allow you to
open it at all.
See
"Why PST=BAD"
http://www.exchangefaq.org/faq/Exchange-5.5/Why-PST-=-BAD-/q/Why-PST-=-BAD/qid/1209
"Personal folder files are unsupported over a LAN or over a WAN link"
http://support.microsoft.com/?id=297019
"Network Stored PST Files: Don't Do It!"
http://blogs.technet.com/askperf/archive/2007/01/21/network-stored-pst-files-don-t-do-it.aspx

I agree.

I don't think scanpst handles B-tree level fixes as best as it should, or it
may be the limitations of "B" based database structures (including B-Tree,
B+Tree, etc) method that PSTs use. Exchange uses B-Tree as well within the
EDBs. Check out the following article to see what I mean with the possible
errors that can occur:

Exchange Errors due to Undetected Page Removal while B-tree Split ...The
tool extracts user mailboxes in .pst file format. ... When trying to insert
a record in B-tree, the Exchange engine might find a record with same ...
http://www.linkroll.com/Data-Recovery-Computers-and-Technology--186802-Exchange-Errors-due-to-Undetected-Page-Removal-while-Btree-Split-Operation.html

Ace

[wangdong]

As you have tried scanpst.exe, you may try another 3rd part tool
called Advanced Outlook Repair. You can download a free demo version
at http://www.datanumen.com/aor/aor.exe . I think it is a useful
repair tool for you. It is easy to recover your PST file by using its
wizard. It is a powerful tool to recover messages, folders and other
objects from corrupt or damaged Microsoft Outlook PST files.

Detailed information about Advanced Outlook Repair can be found at
http://www.datanumen.com/aor/

Wangdong

[z***@gmail.com]

If you are using Outlook with Pop3 accounts that time PST repair tool help you to recover damaged Outlook data file. Software scans and repairs all corruption and save data into new healthy PST format.

Have a Look: http://www.restoreoutlookpstfile.co.nf/